At MAGELLAN Sales Store, we’re committed to providing discerning spirits enthusiasts with exceptional service and premium products. Below you’ll find answers to our most commonly asked questions.

About Our Products

What types of spirits do you specialise in?
We curate a premium selection of artisanal spirits including Aperitifs, Cognac, Gin, Grappa, Jenever, Sherry, and Tequila. Each product represents the pinnacle of distillation artistry from renowned producers worldwide.
How do you ensure product quality during shipping?
Every bottle is wrapped in protective materials and shipped in sturdy, temperature-conscious packaging designed for international transit. During warmer months, we implement additional protective measures against heat damage.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our systems.

Shipping & Delivery

What are my shipping options?
We offer two premium shipping services:
– Standard Shipping (10-15 business days via DHL/FedEx): £12.95 flat rate
– Free Shipping (15-25 business days via EMS): Available for orders over £50
Do you ship to my country?
We proudly deliver globally, with exceptions for certain Asian countries and remote regions due to local regulations. For specific inquiries about your location, please contact our customer service team.
How discreet is your packaging?
All packages arrive without external branding, respecting your privacy whether you’re replenishing your home collection or sending a gift.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date if your order doesn’t meet expectations. Please contact us at [email protected] to initiate the process.
What if my order arrives damaged?
While our packaging is designed to prevent damage, please contact us immediately if you receive a compromised product. We’ll arrange for a replacement or refund.

Account & Customer Service

How can I contact customer service?
Our knowledgeable team is available at [email protected] to assist with any inquiries about our products, deliveries, or your account.
Where is MAGELLAN Sales Store located?
Our headquarters are at 89 Merrion Centre, Leeds, GB LS1C 5RG, though we serve connoisseurs worldwide through our online store.

Didn’t find your question answered here? Our spirits specialists are always pleased to provide personalised assistance at [email protected].