At MAGELLAN Sales Store, we are committed to delivering the world’s finest spirits to collectors and connoisseurs with the same care and precision with which we curate our exceptional collection. Our shipping and returns policies reflect our dedication to excellence in every aspect of your experience.

Shipping Information

Order Processing

All orders are carefully prepared by our spirits specialists within 1-2 business days of receiving your order. Each bottle is meticulously inspected before packaging to ensure it meets our exacting standards.

Shipping Options

We offer two premium shipping methods to accommodate our global clientele:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days delivery after dispatch)
  • Free Shipping: Available on orders over £50 via EMS (15-25 business days delivery after dispatch)

Please Note: We currently do not ship to certain Asian countries and select remote regions. Delivery times may vary depending on customs clearance in your country.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

While we take every precaution to ensure your order arrives in perfect condition, we understand that occasionally you may need to return or exchange an item. Our policy is designed to protect both our collectors and the integrity of our premium spirits.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original, unopened condition with all seals intact
  • Original packaging must be undamaged with all protective materials
  • Return must be initiated within 15 days of delivery
  • Valid proof of purchase must be provided

Non-Returnable Items

Due to the nature of premium spirits and regulatory requirements, we cannot accept returns of:

  • Opened bottles or products with broken seals
  • Custom or special orders of rare spirits (including items from our Cognac, Grappa, and Tequila collections)
  • Items purchased as part of a limited edition collection
  • Products showing signs of tampering or improper storage

Return Process

Step 1: Initiate Your Request

Contact our spirits specialists at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The product(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Return Request Template:
Subject: Return/Exchange Request – Order #[Your Order Number]

Dear MAGELLAN Sales Store,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

The item(s) I wish to return/exchange is/are:
– [Product Name] [Quantity]

The reason for my request is:
[Brief Explanation]

Please advise on next steps at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Our team will review your request within 2 business days and provide:

  • Return authorization number
  • Shipping instructions
  • Exchange options if applicable

Step 3: Package and Ship

Carefully repackage the item(s) using all original packaging materials. Include a copy of your order confirmation or packing slip. Ship to:

MAGELLAN Sales Store – Returns
89 Merrion Centre
Leeds, GB LS1C 5RG

Important: We recommend using a tracked shipping service and retaining your proof of postage. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing

Once received, our specialists will inspect the returned items. Processing typically takes 3-5 business days after arrival at our facility.

Refund Information

Approved refunds will be processed to your original payment method within 7-10 business days after we receive and inspect your return.

  • Original shipping fees are non-refundable
  • Refunds may take additional time to appear on your statement depending on your financial institution
  • For exchanges, we will ship your replacement item once the return is processed (additional shipping charges may apply)

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected] with photos of the damage or incorrect item. We will arrange for expedited replacement at no additional cost to you.

Our Commitment to Excellence

At MAGELLAN Sales Store, we approach every aspect of your experience with the same dedication we apply to selecting our premium spirits. Should you have any questions about our policies, our spirits specialists are available to provide personalized assistance.

Email: [email protected]
Mail: 89 Merrion Centre, Leeds, GB LS1C 5RG